Confusion?

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I'm a Participant Level 2 Action
I'm a Participant Level 2

Confusion?

Few days ago I made some changes to the plan and hardware upgradation to one of the lines under my account.

spent about 1 hour and 40 minutes on phone talking to customer service representative. 

She offered me a new phone with agreed upon plan on two year agreement. Everything was recorded and documented.

after waiting for few days I called back to confirm about delivery status of the new phone. 

To my Surprise I found out that new phone was never dispatched since system doesn’t allow them to give me that phone on this new plan??

No one called me regarding this update??

I spent another 2 hours talking to different customer service personals and found out that they offered me that phone by mistake and I can’t get it!

eventually I was told to wait till Monday but nothing assured???

wondering why they promise things to make us sign agreements and then later back off

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Moderator (inactive) FidoThomas
Moderator (inactive)

Re: Confusion?

Hey @Action

 

Welcome to the Community!

 

Whoa, that definitely don't sound right. It's not the kind of customer experience we want to provide! We'd need to look into this with you.

 

Rest assured that we're here to help Smiley 

 

I'll send you a PM and we'll continue over there.

 

 



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I'm a Participant Level 2 Action
I'm a Participant Level 2

Re: Confusion?

Thanks 

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