Keeping existing plan

Reply
Highlighted
I'm a Participant Level 3
I'm a Participant Level 3

Keeping existing plan

I have been looking around for a new phone on the website lately, I'm not sure if Im staying with fido to be honest. I currently have a plan that includes unlimited calls and text with data but for some reason when I click the keep existing plan option it shows talk as unlimited but it does not include texting even though I have texts included right now. 

 

My Actual Current Plan:

 

Annotation 2019-11-02 150648.png

 

But this is the option that shows under keep my current plan: it says Text not included for some reason.

 

Annotation 2019-11-02 150558.png

 

Flag this to a Moderator
Message 1 of 2
295 Views
Highlighted
Former Moderator
Former Moderator

Re: Keeping existing plan

Hey @User1464

 

This looks like a glitch, we'll report it on our end. 

 

Looks like you have a pulse plan that includes unlimited texting. If your current plan includes unlimited texting, you would keep the same features if you were to upgrade.

 

Unless it was an add-on or an offer that was temporary you could possibly lose it however in this case the feature is included in your plan.

 

Let us know if you have any other questions. 



Flag this to a Moderator
Message 2 of 2
260 Views