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Keeping existing plan

I'm a Participant Level 3
I'm a Participant Level 3

I have been looking around for a new phone on the website lately, I'm not sure if Im staying with fido to be honest. I currently have a plan that includes unlimited calls and text with data but for some reason when I click the keep existing plan option it shows talk as unlimited but it does not include texting even though I have texts included right now. 


My Actual Current Plan:


Annotation 2019-11-02 150648.png


But this is the option that shows under keep my current plan: it says Text not included for some reason.


Annotation 2019-11-02 150558.png



Former Moderator
Former Moderator

Hey @User1464


This looks like a glitch, we'll report it on our end. 


Looks like you have a pulse plan that includes unlimited texting. If your current plan includes unlimited texting, you would keep the same features if you were to upgrade.


Unless it was an add-on or an offer that was temporary you could possibly lose it however in this case the feature is included in your plan.


Let us know if you have any other questions.