cancel
Showing results for 
Search instead for 
Did you mean: 

Issue to add a tablet line

xiaoling286
I'm a participant level 1
I'm a participant level 1

My friends, I really need help. My family just refer me and activate Fido bring own phone service. But after that I trying to add tablet line under account online. The system always stuck at the final procedure and show me there is a problem. I just contact chat online and they said I reach max line! And it doesn't make sense because that's the only monthly plan I have. I don't had bad credits and since transfer to Fido, I checked my membership with equafax account, they checked me so many times. Now my credits lower these days and told me I can't apply for a tablet? But the thing is I keep recieve promotion from Fido since I activate. Yesterday I log in my account guess what I saw? There are7 different accounts with my same email address and same phone numbers.And that's wired! I trying to contact them again but they told me that just system a little bit delay, they said it's normal but cannot delet them. Did anyone happened this before? 

396C2538-8B50-4427-96DC-C8524228ECD4.jpeg

 

FE754160-7E22-4377-B435-E81D5AE11138.jpeg

 

E899AE4B-656E-4B7B-BD37-337A6E74471D.jpeg

 

35FA7D81-F5A5-4779-A177-2C5329165F8C.png

 

 

1 REPLY 1

FidoKenny
Moderator
Moderator

Hello @xiaoling286

 

To verify this, we will need to go over your account with you.

 

You can find all the ways to reach us here.