I signed up for the student home internet package in September of 2020, which was the 150speed for $75 a month with a $30 credit each month for a year. Each and every month since then, I have not received the $30 credit on my bill and have been charged full price. I have called Fido every time to have my bill adjusted and was told that the original representative did not apply the promotion when I signed up, and they have applied a credit each time.
The problem is that I was told they would escalate the issue and have my bill adjusted by the team who handles grandfathering, but I am STILL being overcharged. On top of that, I was supposed to receive an Amazon gift card with the start of my plan, and I am now not receiving it because the package is not applied to my account.
Can someone help me with this and finalize the fix once and for all? Who do I even escalate this to, because customer service doesn't seem to be helping much at all.
