Hi @Alaframboise,
That's certainly not the experience we want you to have. Thank you for sharing, we're sure we can find out what happened.
To do so, could you answer a few questions in order for us to have a better graps of the situation?
-Does your plan specify unlimited text, picture and video or does it only mention text?
-Did you change your plan mid-cycle? Did you have a plan that didn't have picture text messages included before for example?
-Did you roam or use our pay-per-use rates while abroad?
-Is it the first time that you incur a charge as a result?
Please let the community know!
Alternatively, you can reach out to us through one of our customer service channels to review your invoice. You can find our contact information here.
