Incorrect billing

[Gary_0731]

I ordered a phone through Fido and the bill was wrong.

In the first month, the bill was ~$80 and then it became over $120. There was a mistake on fido website when I placed the order but fido customer service agent told me they could help correct the price so I could place the order.  - all chat transcript is saved so I can prove that they did promise that.
However, after 2 billing cycles, the price is not corrected and all the discounts just disappeared (I did not change anything)

I had to contact Fido more than 10 times, which made me feel so bad. Need support asap,

[Original_Lucy]

Hi @Gary_0731 , I'm pretty sure that Fido would not want you to have that experience. We're a community support forum here and cannot access client information or help with account details. If I may suggest to contact Fido support (fidosolutions)through Facebook or  Twitter by direct messaging and request their help in solving this for you. You will be able to dialog through messages, have a copy of your conversations and not have to wait on the telephone on hold. I hope this works for you. Cheers