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I would like to suspend my fido account

hoangbinh1210
I'm a Participant Level 1
I'm a Participant Level 1

Dear Fido support team,

 

I will be going abroad next month so I would like to suspend my fido account for the next couple months. Could you please assist me to do that.

 

Thanks a lot and stay blessed.

1 REPLY 1

KAPABLE-K
MVP MVP
MVP

Hello @hoangbinh1210,

 

Welcome to the community!

 

A temporary suspension can only be done by a Fido representative, you will need to contact them to get it done.

You can reach them through any of the available methods listed here.

 

A few things to note before you proceed with the temporary suspension.

 

  • You need to have been with Fido for a minimum of one month and must not be in a contract.
  • The suspension and the monthly suspension fees will take effect on the last day of your current billing cycle.
  • You will have to pay for it up-front unless you have a pre-authorized payment setup.
  • If you are on the Fido Payment Program you will continue to pay your monthly funding amount during the suspension.