Is it possible for you to PM (private message) me your identification information (full name, date of birth and postal code). I would then be able to verify your account and address this issue for you.
Awaiting your response.
Click on the thumbs up image to like a post or a fellow member of the community.
And don't forget to click Accept as Solution in the options drop-down menu once you've received the answer you were looking for; it'll help our community grow stronger.