I returned the Q10, Fido credited my acccount but is unwilling to credit my credit card

[Fido_user_2013]

Can someone explain to me why?

***Edited to add labels***

[FidoAmandaH]

Hi Fido_user_2013,

Is it possible for you to PM (private message) me your identification information (full name, date of birth and postal code). I would then be able to verify your account and address this issue for you.

Awaiting your response.

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