I just add a cellphone line to my account, Fido didn't give me the discount

[Joseph8]

I just add a cellphone line to my account, Fido didn't give me the monthly discount $5.

How should I do? anyone, can help?

[Joseph8]

The plan was $35, after monthly discount, it should be $30. But the invoice from Fido shows $35. how to solve this problem? I ordered online, and my checkout document can prove the monthly $5 discount.

[FidoKenny]

Hey @Joseph8  

It will be important to talk to the customer service so we can access your account and verify this offer with you.

You can find all the ways to reach us here.

We can also send you a PM here on the Community if it's best for you.

Let us know what's best for you.