I have a problem, I refilled my prepaid account but the amount is like before the filling

[obsaggitarius]

Hi, I refilled just before at the fido store my prepaid account (40$), I checked on line now my account is still like before I fiiled it - 19.56$. How's taht possible?!? What should I do. Plz someone help

***Edited to add Labels***

[FidoMegan]

Hi obsaggitarius! 

I'll send you a PM so that we can check that out for you. 

For future reference, you can reach out to us on Facebook or Twitter for any account related help.  

-Megan