I got a free 5GB data per month, I can't see the promotion to accept.

[Bolshoi]

I got an offer on Fido extra for an additional 5GB/month free but when I click on it it just takes me to the fido.ca website. It says you can find the offer if you click the "my special offers" banner but it isn't there, it just shows me new plan offers. 

Why can't I get this offer?

[Cawtau]

Hello Bolshoi,

  Welcome to the community!

  Sorry to hear you're unable to access that offer yourself. Your best option would be to contact customer service. Your issue seems to be specific to your account. This is the community forum and most members would not be able to access your account to assist. Customer service can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

Hope this helps 😀

Cheers