Hi dear Manager ,Director :
My name is Baki-Jafarzadeh,Ahmadreza ,(Cell 416-871-1530 ) I got service form Fido from very first day I arrived in Canada ,during this time I was very satisfied with my Fido ,that is why I introduced Fido services to few new comer's and my sister and my brother-in-law as well.
That is why I would like to let you know regarding my experience ,it may help you to improve your customer service .
From about a year a go some of my colleagues told my that form my work I can get better deal and I pay more than normal (about $90 +) only for 2 G of data .
I was called the customer service and I was advised to call near new year for better deal as some promotion may available ,I did call 2 times in November and I was told “they will going to inform me or save the promotion if anything coming “
Then I called your customer service this Wednesday and asking for any better offer ,I called several time and the last call I was on line over 63 minutes in my lunch time ,then when I spoke with one of your representative and simply I was explain regarding my issue ,asking for better offer as some my friend they got even 10 G data with less that price that I pay ,I was given even worse offer ,then I asked if I can speak with any loyalty department , or any manager while I can get better offer she simply answer me that this the only option I can get or I can switch to other provider .
I do understanding that always at the end of the year all phone providers company all busy but thinking of the long term customer is on the other side .
It is absolutely not acceptable to me ,of course I am going to change my phone provider ,and also not forget my last call .
I trust this is not the way That Fido Company wishes to conduct business with valued customers—I have been with you since I came to Canada and have never encountered such treatment before. I would welcome the opportunity to discuss matters further and to learn of how you propose to prevent a similar situation from recurring. I look forward to hearing from you.
Yours faithfully,
Ahmadreza Baki-Jafarzadeh
ahmadbaki@yahoo.com
