I cant upgrade online

[Hsmith]

unable to upgrade online-keep recieving the same error message "We're sorry, this information is currently not available online. If you need help with your account, please call 1-888-481-FIDO (3436)"

ive tried different browsers and cleared cache and cookies and still nothing. 

[FidoKija]

Hi Hsmith! Welcome to the community.  

This might need a closer look into your account to see what happened. We will reach out to you in a bit by private message so we can look it over with you. 

See you there!