How to undo an erroneous data top-up?

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I'm a Participant Level 1
I'm a Participant Level 1

How to undo an erroneous data top-up?

I got the text that I was over my limit, so I texted 'C' to add 300MB since it's about to reset. It completely glitched and added 3GB instead, so it charged me triple what I wanted to pay. How do I undo this? Fido is impossible to contact it seems. I have the screenshot showing their mistake.

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Re: How to undo an erroneous data top-up?

Hi @tfjames

 

Sorry about the error Sad You can definitely have it corrected by contacting customer service here or if you want I can send you a PM.

 

Cheers. 



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