How can I suspend my account online

[VictorYang]

Hi, I want to suspend my fido account for half year. I'm already abroad and I can't call fido .So  ,is there a possible way can I suspend my account online?

[Cawtau]

Hello VictorYang,

 Welcome to the community!

  Fido does offer a temporary suspension for eligible lines. Are you currently under contract? If so, do you have an older subsidised plan or one of the newer financed payment plans? Unfortunately, subsidised plans are not eligible for the temporary suspension as the cost of phones is incorporated into the plan cost. If you have a financed plan, you should note that the temporary suspension only applies to your services. You would still need to pay the monthly costs for financing the device.

  Unfortunately, there is no way to add the temporary suspension online. If you're eligible for the temporary suspension, you would need to contact customer service to have it set up. Alternatively, you might consider sending @FidoSolutions a PM. Once they verify some information, they will also be able to access your account.

Hope this helps 😀

Cheers

[fbcharles737]

Is it normal that a representative ask me about my card information like security code and expire date when I ask for the suspension? It does not feel right to me.

[FidoAnthonyZ]

Hello @fbcharles737,

Welcome to the Community!

This doesn't really sound right. Did you ask you in person or through a form or by entering the number over the phone?