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How can I reach out customer service outside of Canada?

ssk_star
I'm a Participant Level 2
I'm a Participant Level 2

Dear Members,

 

I have cancelled my service and I would like to talk to customer care regarding my last month bill. 

 

Is  there an option to reach CS via email or any toll-free internation number to call?

 

Thanks & Regards.

2 REPLIES 2

ssk_star
I'm a Participant Level 2
I'm a Participant Level 2

Thank you @Cawtau. I have messaged to @fidosolutions... and the ask JAck is not that helpful. I have queries on dues, where email says I've some amount to pay.. but myaccount says zero$ to pay.. so I'm confused. Thank you for your response anyways.

Cawtau
Senior MVP Senior MVP
Senior MVP

Hello Ssk_star,

 

  Welcome to the community!

 

  Fido does not offer customer services via email. You would need to contact customer service. I understand you might be outside the Country currently. Alternatively, you might consider sending @FidoSolutions a PM. Once they verify some information, they'll also be able to access your account. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

 

Hope this helps 😀

 

Cheers