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How can I order a new sim card?

I'm a participant level 1
I'm a participant level 1

My phone was stolen awhile ago. I already reported it.

I recently bought a used phone so now I need a new sim card.

I looked everywhere and couldn't figure out how to do it. I found a post titled "ORDERING A NEW SIM CARD ONLINE" which had a reply with a solution but when I clicked the link in the response it was an expired url.

Any instructions would be greatly appreciated. 


I'm a participant level 1
I'm a participant level 1

I contacted customer service and was told I have to go in store.  Is it possible to order a new sim online or by phone still?

Hey @cgfarrow,


I'm sorry to hear that. Customer service should be able to help you.


You can contact us in order to order a new SIM card in the hyper link here: contact customer service



Community Manager (Retired)
Community Manager (Retired)

Hi @DCross,


I'm sorry to hear that your phone was stolen.


You'll need to contact customer service to order a new SIM card.