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Home line - drop call

Teddyhomeline
I'm a Participant Level 1
I'm a Participant Level 1

My home phone works great except when a second line comes in, I go to take the call and the person who I put on hold ends up getting dropped. Any suggestions?

1 REPLY 1

FidoValeska
Former Moderator
Former Moderator

Hey @Teddyhomeline

 

That's definitely not supposed to happen. 

 

Can you check if your call waiting option is enabled on your phone? 

 

To check, please dial *43# from your handset. 

 

At that point, you should get a pop up letting you know if the option is enabled. 

 

Also, please make sure that there is no unconditional forwarding active by having dialing ##21 from your device.