Showing results for 
Search instead for 
Did you mean: 

Home line - drop call

I'm a Participant Level 1
I'm a Participant Level 1

My home phone works great except when a second line comes in, I go to take the call and the person who I put on hold ends up getting dropped. Any suggestions?


Former Moderator
Former Moderator

Hey @Teddyhomeline


That's definitely not supposed to happen. 


Can you check if your call waiting option is enabled on your phone? 


To check, please dial *43# from your handset. 


At that point, you should get a pop up letting you know if the option is enabled. 


Also, please make sure that there is no unconditional forwarding active by having dialing ##21 from your device.