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Hold the fido service

I'm a participant level 1
I'm a participant level 1



I am going to leave Montreal today and I will come back after 3 months, so I am asking, is it possible to hold the fido service for 3 months while keeping my number until I come back to Montreal??


Thanks for you help



Hello @Moabdelnabi,


What you are looking to do is called a temporary suspension and you will need to contact customer support to have the line temporarily suspended.


A few things to note:

  1. You need to have been with Fido for a minimum of one month.
  2. The suspension and the monthly suspension fees will take effect on the last day of your current billing cycle.
  3. You will have to pay for it up-front unless you have a pre-authorized payment setup.
  4. If you are on the Fido Payment Program you will continue to pay your monthly funding amount during the suspension.

Fido has many different ways to contact them even from outside of the country, you can find all the different ways here.