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Help! Tablet recovered but SIM card was stolen!

Mack_Attack_19
I'm a Participant Level 1
I'm a Participant Level 1

So I had a tablet delivered with a data plan to my address, but it was recovered by someone other than me at my address who didn't live there. I did manage to track it down as one of my roommates had known the guy who took it, but when he returned it, the SIM card I ordered was missing. I assume the guy stole it because the package was opened and there was no SIM card slot key.

 

Should I report it stolen online or can I go into a Fido store to get a SIM card for the same tablet?

1 REPLY 1

FidoPhilippe
Moderator
Moderator

Hey @Mack_Attack_19! Philippe here. I hope you're doing well. Smiley

 

If you've confirmed that the SIM is indeed missing, we recommend contacting us to block it as soon as possible. For that, you can contact us here, block it online or request a PM from the community.

 

After that, you can get a new SIM card from a store or we can ship you a new one. Once you have it, you can request to have the blocks removed.