Have be charged when I use the temporary suspension service

[charlieqian]

Im traveling to China between June to September. I have contact a fido agent to choose the temporary suspension service for 3 months. However, the newest bill show me I need pay 70 dollars for July which include 56 Monthly charge and 7 suspension service fee. It's so confuse...why should I pay the monthly plan and pay the suspension service fee AGAIN? please help me, thanks.

[FidoCharles]

Hey @charlieqian

Welcome to the Community!

If you check your account balance on Fido.ca My Account or the Fido App, does it show that amount?

Or a different amount that would reflect more the Temporary Suspension fees?

Best thing to do would be to contact us so we check all that with you on the account directly

[charlieqian]

And I just check my payment history, there is no passed due in my account