HTC One S shippment

[smurf120]

I have order a HTC One S about 2 weeks ago.  I called the customer service and they said they only indicated the order was sent to proceed.  I wonder what's going on in the warehouse. Why is it taking so long?  My friend who order the same phone on the same day got his phone a week ago. The customer serice told me they don't know what's going on in the warehouse.  How can I check if something went wrong at the warehouse?  

***Edited to add labels***

[FidoStephane · Accepted solution]

Hi there smurf120,

You can use your phone number as a reference code to track the shipment via UPS's website. If there is not information on their website, you'll need to contact our Solution Center to open an investigation.

let us know