Frustrating Experience Transferring Phone Number to Fido

[kennethlll]

I initiated the transfer on November 24, and from the start, I was informed that the system was overwhelmed with transfer requests, causing a delay in processing my port transfer. Hoping for a quick resolution, I visited a Fido store, only to be told that there was nothing they could do on their end, and I was advised to call their support line.

Upon calling the support line, I endured a lengthy wait of 3 hours and still did not receive any response or solution to my problem. As a result, I am currently paying for both my previous provider and Fido, as I am reluctant to lose my number.

This has been the worst experience I have ever encountered in transferring my phone number, and I am at a loss for what to do next. No one repsonse from the hotline and the online transfer system keeps showing Unexpected error. Has anyone else faced a similar situation, and if so, is there any advice on how to initiate the transfer request more effectively?

[FidoRania]

Hey @kennethlll @rdharste, 

Sorry to hear about that! It's definitely not how we want you to feel, we work hard to ensure the port process is an easy-going experience, unfortunately there are sometimes some technical blocks. 

Is everything resolved now? 

If not, we suggest contacting us here using the other methods of support.

[rdharste]

I have the exact same problem. my number was ported, but there is an issue on Fido's end. now I do not have any cell phone service and there is absolutely no support.  long wait times and technical support says there's a glitch. Least I could get on the network with a temporary number. I am just hanging in limbo with no solution.