I have been calling Investigations for over a week advising my account has been taken and IPHONE SHipped to a Surrey address and never lived there and no one from FIDO ever calls
Welcome to the Community!
I am sorry to learn about the fraudulent activity on your account. I can imagine how unpleasant that must be for you. I do want to assure you that if you have reached out the the Fraud department and left them a message, an adviser will definitely reach out to you within 5 business days to go over the account. They'll make sure to secure your account and if need be, investigate further.
Did you leave your name and number on which you could be reached back?