Surprise of my life....me being with Fido for 11+ years with 4 family members. Got charged for this & when I called them...after a long discussion they said cannot reverse it as this is dialed from my SIM card. They cannot give any goodwill credit anymore 
I am seriously not happy to hear that. Any idea who can help me with getting this charge reversed. TIA
Hey @Moin1,
I can understand that it can be surprising to receive a bill that is higher than expected. It's true that valid usage charges cannot be adjusted.
That being said, we always want to be present for our customers so they can fully understand their bills and services. If you'd like to review further the details of the bill you can reach out to our customer support team right from here.
We can also send you a PM from here if you'd prefer. Let us know! 
