Fido rep won’t cancel my account due to technical issues

[cathalog]

Can someone explain to me how this behaviour is okay? I reached out to Fido support and explicitly stated that I wanted to cancel my Fido account.

This was the response:

"Unfortunately, as this time we are having some technical issues where we are unable to process your request, you can use self serve options on rogers.comor we would advise you to please contact us at a later time.
Thank you for your understanding."

I told the rep that self-service cancellation is not an option and asked to be passed to a supervisor. The rep then ended the chat.

Is this a business tactic that Fido does to prevent people from cancelling?

[Cawtau]

Hello Cathalog,

  Unfortunately, I cannot speak to what was previously discussed. However, it appears your conversation with Fido was via Live Chat. As far as I am aware, cancellations can only be done by calling them:

                 You may cancel any or all of your Services and any corresponding Agreement at any time by calling us...

                             ~taken from Terms of Service; section 2e

  You may need to call customer service in order to cancel services.

Hope this helps 😀

Cheers