Fido prepaid cannot call voicemail

[Ogrelink1]

Hi,

I just started using fido prepaid service and have my number filled in with $10 credit. I tried to setup my voicemail and when I call the voicemail number it is saying that I don't have enough credit even though when I check on fido my account I still have 37 minutes remaining. The weird thing in there is that the balance shows $0 even though if I check from transaction history I have deposited $10 in there few days ago. Also text is showing n/a while I'm suppose to get 50 sms and 50 min with that. Can someone tell me why my account shows $0 and why I cannot call voicemail while I still have 37 min.

Also does calling 611 or *46 reduces my prepaid minutes?

Thank you in advance

[FidoMaria]

Hi @Ogrelink1!

I'll need to check out your account to see what's going on. I'll send you a PM.

As for your second question, caling 611 is free of charge.