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Fido got my shipping address wrong twice in a row

I'm a participant level 1
I'm a participant level 1

I told the live chat agent to ship my sim card to a different address, not the billing address. Then the card was shipped to the billing address.

I called the customer service after to have it shipped to the correct address, and she got the address wrong again. The address she typed in was clearly wrong,  does the customer service have any common sense or do any checking at all?



Hey @zsyorf !


Welcome to the Community. Smiley


I'm sorry to hear about your recent experience! That's definitely not the type of service we aim to provide.


You can reach out to us here and we'll be happy to make the necessary changes.


Alternatively, we can also send you a PM through the Community, if that works best for you!