12 years of being a fido customer, this is the first time ever that Fido doesn't give a **bleep** of me....
First time ever, my phone system usage is way different from Fido's. My phone system shows 12GB, Fido account shows 15.7GB (I got fine for 700mb usage of $56). Fido said Samsung is wrong, Samsung said they are never wrong. Ok, I get, I am wrong being a Fido customer. Called a Fido customer team and we struggled over an hour she hung up on me. Called 2nd time to another customer team, she sounded like it's my fault, I have to pay $56 no matter what, she doesn't care if I cancel Fido or not.
I have to say, I am one of the best customers Fido could have. I never over limit data usuage in my life, never late pay Fido bill in my life, I never called Fido to waived any extra payment that I did't agree on. But this time, Fido let me down so bad.
I admitted there were text messages from 2222 or 3333 whatever from US, saying my data is over limit, and asking me to click the link to see. First of all, I read my phone data usuage was way under limit, second of all, I only trusted texts coming from "Fido", not "2222", "3333". Because of these two reasons, I didn't belive my data usage was over limit.
So Fido, if you can't resovle my issue and you don't even care about the customer like me, I do not care either, because i won't pay $56 ever at all.
Christine
