Fido charges me full amount for Mobile returned!

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I'm a Participant Level 1

Fido charges me full amount for Mobile returned!

Fido is the most pathetic company! I returned my phone within 14 days term and my bill shows full amount to be paid on that device. This is unacceptable. Then the replacement phone that i got is all charged in full amount in my next bill. My bill is $2500. I am going to block fido from taking payment. They need to fix this. I read similar thing happened with other customers. They should better fix it otherwise i will be suing them with taking undue advantage of customers! 

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Re: Fido charges me full amount for Mobile returned!

Hi @Mehdihyder !

 

I'm sorry to learn that you were surprised by that fee on your bill.

I totally understand that you weren't expecting to be charged for your returned device!

 

We'll need to access your account in order to go over this together.

You can reach out to us through any of our customer service channels for assistance. Alternatively, we can also send you a PM through the Community, depending on what works best for you. Smiley



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