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Fido charged me before activation

I'm a participant level 2
I'm a participant level 2



I joined Internet 75 service and received a modem on 23rd Nov but I hasn't acivate my internet because my previous internet plan will cover me until 9th Dec. 

However, when I got my first bill, Fido charged me since 23rd Nov. I cannot pay for what I didn't use. 

I will activate and start to use my new internet plan from 10th Dec. 




Hello @samtaitai84,


Welcome to the community!


Once you register for service your billing date starts from that date unless you specify you want the service to start at a specific date, so if you register and receive the modem your billing will start regardless of whether you use it or not.

I'm a participant level 2
I'm a participant level 2

Thank you for replying. 


That's what the customer representative told me when I made a call. The thing is, I was willing to specify my starting date when I bought the internet service from Fido website, there was no instruction about it.

Anyway, the representative checked that I made no usage since I got the modem, she agreed to cover the period which I didn't make any internet usage with the good will credit. 

Hopefully someone having a similar trouble with me would find this helpful.  

Thank you for sharing your recent experience and feedback, @samtaitai84. 😀