I joined Internet 75 service and received a modem on 23rd Nov but I hasn't acivate my internet because my previous internet plan will cover me until 9th Dec.
However, when I got my first bill, Fido charged me since 23rd Nov. I cannot pay for what I didn't use.
I will activate and start to use my new internet plan from 10th Dec.
Thank you for replying.
That's what the customer representative told me when I made a call. The thing is, I was willing to specify my starting date when I bought the internet service from Fido website, there was no instruction about it.
Anyway, the representative checked that I made no usage since I got the modem, she agreed to cover the period which I didn't make any internet usage with the good will credit.
Hopefully someone having a similar trouble with me would find this helpful.