Hello,
During the Black Friday sales, I switched to Fido, taking advantage of their promotional offers. Their plan is priced at $39, but it drops to $34 with direct withdrawal.
However, when I attempted the switch, I was informed it had to be done via their website. I encountered glitches and couldn't complete the process online. After calling their support, they assisted in setting up my account and I received a new phone number via email. I called back to request retaining my old number, and was told the new number was temporary until the transfer finalized.
Now, I've been billed for a phone number that was activated around the same time, which includes a balance and late fees. I'm concerned about the potential impact on my credit score. It should be simple for them to verify that the "active" phone number was never used, as I never activated it, and then cancel it along with the outstanding amount. But, unfortunately, it seems impossible with telecommunications companies. They appear to operate with impunity, often disregarding the customer's voice. Consequently, I initiated a chat with Fido. After nearly two hours, being shuffled between different agents, I still have two accounts – one I wasn't aware of, and the one I'm actively using. Each chat session ended with a long hold, followed by a statement that they couldn't assist and needed to transfer me. This cycle repeated three times, and then I was left waiting behind 22 other people in queue.
Given these challenges, I am considering escalating this matter to the CRTC in hopes of getting a resolution.
