Fido Keeps Charging me money and I don't even have an account anymore

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I'm a Participant Level 1 DasWeltAuto
I'm a Participant Level 1

Fido Keeps Charging me money and I don't even have an account anymore

I don't know how can I handle this situation, I would like to find a solution.

 

I am not Canadian and I don't live in Canada. However, I spent my past summer in Canada and I got there a Fido prepay internet card just for the two months I was going to stay. I cancelled it before coming back home and I gave them the Fido SIM card I used. 

 

I don't know why but they keep sending me e-mails telling me that I have to pay a bill which is still growing. I don't live in Canada and I don't have a Fido account anymore, I payed what I had to pay but I still recieve these e-mails as if I were still using that phone number. And the bill is growing every month!!

 

I sent e-mails and they didn't answer and I am not going to call a canadian phone number.   

 

Please, it would be nice if someone helps me find a solution.

 

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Former Moderator FidoPamela
Former Moderator

Re: Fido Keeps Charging me money and I don't even have an account anymore

Hey @DasWeltAuto

 

Welcome to the Community Smiley 

 

We'll be happy to take a peek at your account and see what's going on there. I'll send you a PM here in a moment.

 

Chat soon! 



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