Fido Extra prize redemption issue

Fido Extra prize redemption issue

Fido Extra prize redemption issue

I'm a Participant Level 2

Fido Extra prize redemption issue

Hello,

 

I won a $5 dollar digital gift card last month.  I went through the redemption process, but last step of the redemption process failed.  I was unable to login to the gift card website.  I sent a support email to the gift card website regarding to the login issue.  They told me that my account  wasn't setup properly their website and I had to contact fido/rogers to get a link to resetup the account on the gift card website again.   Can someone please tell me who I should contact in fido/rogers regarding fido extra prize redemption issues?

 

Thank you.

1 REPLY 1
Moderator

Hey @star611,

 

Congrats on the win! We can surely help you redeem your prize. 😊

 

We're sending you a PM so we can continue! Talk to you soon!