Fido CS telling you one thing but doing another??

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I'm a Participant Level 1 Fyrenyce
I'm a Participant Level 1

Fido CS telling you one thing but doing another??

This is crazy, not sure what's going on here but I called in to customer service and spoke to someone to cancel a line I had which was done. I then wanted to remove the $10 add-on for a extra 3GB on two phones. The first customer rep I spoke to said it was done but in the end only one of the $10 add-ons were taken off. So I called again, spoke to another customer service rep. I told her what happened and I needed this $10 add-on taken off the second phone. So I get a email confirmation that both have been added back on. This is utterly frustrating...

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Moderator (inactive) FidoRachel
Moderator (inactive)

Re: Fido CS telling you one thing but doing another??

Hey @Fyrenyce,

 

Since this is account specific, I'll have to refer you to customer service to have a better understanding of what happened. 

 

I'll send you a PM this time, but you can always reach out here.

 

Talk soon! 



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