FIDO bill issue

[bobhu]

I would like to complain to the agent who helped me with the number port in. On Dec 2 2024 I joined Rogers with 2 lines of 60GB, Talk & Text-BYOP $44.00 package, I contacted the agent to resolve the issue that I could not port in my existing number and there was a system issue so he manually fixed it.

The Price Plan Change Fees for 4 times ($15x4) are caused by the agent's vogue move, please waive them. I cancelled my service within 5 days, so the plan charge should be waived. According to terms & conditions, my final bill should be $0. Please correct this error, I'm disappointed.

[KAPABLE-K]

Hello @bobhu,

Welcome to the community!

You should note that this community forum is not a method of customer service, it is meant for customers like myself to help each other.

Since you have an account issue related to billing, it would be best to contact customer service directly so they can better assist you.