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Community Manager (Retired)
Community Manager (Retired)

We hope you’re enjoying your 5 Extra Hours of unlimited Data!


Here are a few questions you can ask yourself in case you’re having issues using your 5 Extra Hours of unlimited Data:


  • Do you have the latest Fido My Account app? If not, go to the App Store or Google Play to download.
  • Make sure your OS is up to date (iOS 8.2 or above for iPhone users and Android 4.2 or above for Android users).
  • A Data, Talk & Text plan is required in order to take advantage of 5 Extra Hours of unlimited DataTo check if you are on the right plan, text FIVE to 222.


You can use your session for a bunch of things: stream that awesome playlist, download the latest episodes of a favourite show, or navigate your way to a new adventure.


And don't forget:

  • You must be connected to and be on the Fido Network (excluding Extended Coverage areas).
  • You must have available extra hours of data left in your current billing cycle. Check how many sessions you have left in the Fido My Account app.
  • You must not be on Wi-Fi.


Need more info? Take a look at our FAQs!