Errors in the Fido App

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I'm a Participant Level 2
I'm a Participant Level 2

Errors in the Fido App

Since yesterday - Fido app is showing  wrong  internet usage.

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Moderator
Moderator

Re: Errors in the Fido App

Hey @Md18


Welcome to the Community!

 

Got some questions for you Smiley :

 

Do you get the same result on the Fido App and on Fido.ca My Account?

 

Did you make any changes during the current cycle?

 

When was the Bonus Data added?



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I'm a Participant Level 2
I'm a Participant Level 2

Re: Errors in the Fido App

Hi there

 

below are the answers to your question.

 

Do you get the same result on the Fido App and on Fido.ca My Account?

YES

 

Did you make any changes during the current cycle? NO

 

When was the Bonus Data added?

IT CAME ALONG WITH MY PLAN, when i upgraded to BYOP plan 5 months ago. It was workibg fine till last week.

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Former Moderator
Former Moderator

Re: Errors in the Fido App

Thanks for the information! 

 

We'll have to open a ticket in your account. Sending you a PM right now. 



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