Errors in the Fido App

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Errors in the Fido App

Errors in the Fido App

Md18
I'm a Participant Level 2
I'm a Participant Level 2
October 2018
October 2018

Errors in the Fido App

Since yesterday - Fido app is showing  wrong  internet usage.

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FidoCharles
Moderator
Moderator
October 2018
October 2018

Hey @Md18


Welcome to the Community!

 

Got some questions for you Smiley :

 

Do you get the same result on the Fido App and on Fido.ca My Account?

 

Did you make any changes during the current cycle?

 

When was the Bonus Data added?



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Md18
I'm a Participant Level 2
I'm a Participant Level 2
In response to FidoCharles
October 2018
October 2018

Hi there

 

below are the answers to your question.

 

Do you get the same result on the Fido App and on Fido.ca My Account?

YES

 

Did you make any changes during the current cycle? NO

 

When was the Bonus Data added?

IT CAME ALONG WITH MY PLAN, when i upgraded to BYOP plan 5 months ago. It was workibg fine till last week.

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FidoRachel
Former Moderator
Former Moderator
In response to Md18
October 2018
October 2018

Thanks for the information! 

 

We'll have to open a ticket in your account. Sending you a PM right now. 



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