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Email & Purchase proof 2

HR12
I'm a Participant Level 2
I'm a Participant Level 2

It turned out that when I first started with Fido in the store, the staff input my email address incorrectly. So if the IT don't correct that at their back system, I will never receive the purchase proof by email. Few agents in the customer service center understood this root of cause. IT don't get it either. So how can this problem being solved?

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1 REPLY 1

FidoKenny
Moderator
Moderator

Hello @HR12

 

To modify your email, it will be necessary to contact us.

 

You can find the ways to reach us here.