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Disappointed on Fido Services When Contracts Ends

sarahzhang1991
I'm a Participant Level 2
I'm a Participant Level 2

Hello Folks,

 

I am suffering from a situation about Fido charging me the same price as the contract ends.

They obviously know the BYOP plan is $10 lower with your own phone usually, but they take advantage of this by not telling the customer the contract ends and keep billing the same way. How could I get a a refund when I realized I got extra-charged? Online support doesn't seem to give me a good face.

 

Thanks for your help!

2 REPLIES 2

KAPABLE-K
MVP MVP
MVP

Hello @sarahzhang1991,

 

Sorry that you feel disappointed, but Fido plans are not tab plans the subsidy is built into the plan, see here for an explanation.

 



sarahzhang1991
I'm a Participant Level 2
I'm a Participant Level 2

I don't think this attitude is the right one to improve your business. A 'to do' attitude is preferred instead of 'this is how it works' regarding customer first. Do something if you are having restrictions over the system, really disappointed as a 7-year loyal customer.