Disappointed on Fido Services When Contracts Ends

[sarahzhang1991]

Hello Folks,

I am suffering from a situation about Fido charging me the same price as the contract ends.

They obviously know the BYOP plan is $10 lower with your own phone usually, but they take advantage of this by not telling the customer the contract ends and keep billing the same way. How could I get a a refund when I realized I got extra-charged? Online support doesn't seem to give me a good face.

Thanks for your help!

[KAPABLE-K]

Hello @sarahzhang1991,

Sorry that you feel disappointed, but Fido plans are not tab plans the subsidy is built into the plan, see here for an explanation.

[sarahzhang1991]

I don't think this attitude is the right one to improve your business. A 'to do' attitude is preferred instead of 'this is how it works' regarding customer first. Do something if you are having restrictions over the system, really disappointed as a 7-year loyal customer.