Difference in price in system and the offer.

[weiqixiao]

Hi Team,

One of your sales reached me last Thursday and offer me a plan at 32.75 CAD/Month for 20G data which will be applicable for the following two years.

On the phone, he said because of some technical issue, the offer was not applied and the price on the original confirmation in the email is 80CAD/Month. He said it would be fixed but when I checked on my account, it still showed 80CAD/Month today.

I am current with another service provider and just got an email saying the SIM card was posted to one of the purator. I would definitely not change to you if the deal is 80CAD as it is much higher than my current plan. And I would only transfer my number to you after everything is solved.

Called your team regarding the situation also and waiting for your team to reach me out. If the issue was not solved, I would have to keep my original service provided and cancel the order.

Thank you!

[Cawtau · Accepted solution]

Hello Weiqixiao,

  Welcome to the community!

  Sorry to hear of your situation. However, you should note this forum is community-driven and not intended as a venue for customer services. We would not have access to customer accounts. We would not be able to verify your plan cost nor cancel your services, if that is the decision you choose. I understand you have already contacted customer services regarding your issue. If you wish to verify your situation, you would need to re-contact customer service. They can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

Hope this helps 😀

Cheers