Did not receive confirmation e-mail for internet or direct-checking payment

[rstainforth]

Hello.

Today I applied for internet and setup direct checking for my mobile phone bill. Both processes finished telling me I would receive a confirmation e-mail; one for my internet order and that I had set up direct checking - I have not received either.

Any help would be appreciated.

Thanks.

***Edited to add labels***

[FidoCatherine]

Hello @rstainforth

Thanks for taking the time to reach out 😃 

Just to confirm, did you try to set-up Pre-authorized payment for Online Banking?

Did you do this through MyAccount, on Fido.ca?

Thanks for filling me in 😃