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Customer service on the phone

I'm a Participant Level 1
I'm a Participant Level 1

I go the message from fido saying 


Hi Gurmanpreet, it's Fido here to tell you about some serious deals, like big, huge deals. In fact, you're eligible for more offers than we can even fit in this little text message. Check out what you can get by signing in at or visiting a Fido store. Offer ends 31-Oct-19. A price plan change may be required. Questions? Reply STOP to opt out of Fido text msgs.


And when I called them they didn't even have any deals and the person I talk to didn't even know about the text I got so why do you send this kinda message then there is nothing :pouting_face::pouting_face:


Former Moderator
Former Moderator

Hello @Gurmanmangat


Welcome to the community! 


We offer different promos through our different servicing channels (Stores, calling center, website). The text message you received mentions that to take part of the offer, you would need to log into your online account or visit a Fido store. We suggest to check your online account or check out one of our stores for more details. 


We hope this answers your inquiry. 


Keep the community updated!