Credit for Fido Roam (Mar6-31)

[maf1]

Hi,

When will the credit be applied for the Free day of Roaming between Mar6-31?

My current bill shows I was charged but there is no credit.

Thank you

[ishnaz]

Hello @maf1 on what date did you used the free fido roam? I used fido roam. My bill comes in every 28th of the month so if i have used the fido roam on March 15th, that credit will be coming not on 28th March but on 28th April Bill. It usually takes 1-2 billing cycles for the credit to show up. I talked about this with cx care. They told me it takes 1-2 cycles. Hope this helps

[Kinum]

I called the other day and was told the credit would appear on the next month's bill. Makes sense that the credit would appear in the next billing cycle. Patience! 😀

[MikeHC]

Same here. I called and did not get a satisfactory answer.

[FidoAnthony]

Hey @maf1 & @MikeHC,

We'll be happy to go over the situation with you

There are several ways to reach customer service:

 - On the phone (by dialing 611 from your Fido device), you will have a call back option instead of waiting on the line

- Via live chat on Fido.ca

- By writing us a private message on our social networks (Facebook, Twitter or Instagram).

Hope to talk to you soon.