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Contacting Fido

I'm a participant level 1
I'm a participant level 1

I hope you're all well! I have had many difficulties contacting Fido, starting from the very beginning. I have waited on hold on the phone many times and the line has been cut off. I used Jack and various other ways but none of them got me set up. Finally i had to go to a Fido store to get my SIM and get set up. I was told very explicitly that i wouldn't be charged a set up fee because this was a Win Back offer.  Then i got charged way more and this included a set up fee. I paid most of the bill out of goodwill but have left some unpaid as a way of alerting Fido know that there was an error on their part. I have been trying and trying to address this using the various communications tools that Fido has and none of them are actually effective. I am ready to leave the company because the communication has not been easy and wasted my time AND because the deal that i was offered seems not to be honored.
I have been told many times that the Win Back team would call and there have been no calls.


I'm a participant level 1
I'm a participant level 1

Have you tried to message them from Facebook? They have an entire Social team that answers questions from there. Worked for me a few times.