Hi, last week I had an issue with my billing I call you customer service and the first agent I spoke to was rude he told me I didn't answer his question and when I ask to speak to a supervisor he said no you can't and went on to tell me I will not get away with not paying this amount, first of all I am a long time customer with Fido I had never failed to pay my payments I had this agent treating me as a theif when I hang up I called another person name "Saad" and he was extremely offesive to me as a customer and as a women, the first this he did he went into a rage when I didn't understand his name and ask for his name again, secondely he told me to change place he can hear a lot of noice, thirdly he scream on top of his lungs and told me if I cut him off he will hung up in my face after a while everything was calm he told me he will give me 25$ to change my rate and he did apologize but was still being rude. I will not stay with a company that doesn't respect women and treat their long time customer as a door mat, I will not give my money monthly to a company that is not professional to start with and it doesn't look like these employees of yours had any proper training and are unsupervise.
The offer I was given is nothing compare to other company that are offering lower rate than yours
I would rather pay more to another company than have your rude staff give me any service.
