Complains to Accounting Issue of Over Charge

[Jamesrkliu]

Dear Account Manager,

We are tired of receiving wrong charges for our account since new start with Fido in March 2020.

Every month to properly pay our account  due to your continuous errors and long wasted time calling customer service. Promising the next bill will be corrected and avoid late payments and fees.

We will cancel our contract if you cannot fixed this serious issue after 5 months of trying to fix this issue.

Kindly please do so as soon as possible, and let me know the correct charge for June 2020.

James Liu

1613XXXXXXX

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[FidoClaudia]

Hey @Jameskliu, 

Welcome to our community! 

I'm sad to read about your experience since you started with us. It's really not what we want for you and we'd hate to see you leave because of this! If something was wrong with your invoice, it definitely shouldn't take this long to fix. 

Did your new bill come out, was everything sorted out on the new bill? If not and you still need help with this, you can reach out to us through one of these channels for account related inquiries or we can send you a private message here on the community. 

Let us know what you prefer.