Changing plan from medium to small

Changing plan from medium to small

Changing plan from medium to small

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Ani90
I'm a Participant Level 1

Changing plan from medium to small

I recently got a new phone on tab medium. What would happen if I want to switch to a tab small with the same phone?

Accepted Solution

Re: Changing plan from medium to small

Solved by Former Moderator FidoFrancois

Hello @Ani90

 

By changing your plan from a Medium to Small tab, you'd be asked to pay for the whole remaining device balance. That device balance is the phone subsidy you have activated with your Medium plan when you got, order or activated a new phone with us. 

 

If you're looking to modify your current plan to have different features (more calling-minutes or data for example), you will need to review your options within the same tab (Medium). 

 

Hope this put a little bit more clarity into the matter. Cheers! Smiley 

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FidoFrancois
Former Moderator

Hello @Ani90

 

By changing your plan from a Medium to Small tab, you'd be asked to pay for the whole remaining device balance. That device balance is the phone subsidy you have activated with your Medium plan when you got, order or activated a new phone with us. 

 

If you're looking to modify your current plan to have different features (more calling-minutes or data for example), you will need to review your options within the same tab (Medium). 

 

Hope this put a little bit more clarity into the matter. Cheers! Smiley